Help Center
Why do I receive an ‘Account Does Not Exist’ notice when I log in? Why did my Coins, Level, Badges and Books in Library Disappear after Login? Why can’t I receive the email verification code? How do I change passwords?
Why do I encounter locked chapters while reading Why is there missing or incorrect content displayed? Why am I unable to unlock the chapter after expending my Coins? How to Read in Night Mode? How do I read Offline?
Why do my Coins decrease unexpectedly despite not using them? Why didn’t I Receive Coins after my Purchase? Why didn’t I Receive Bonus Coins after Inviting Friends?
Why do I receive an ‘Account Does Not Exist’ notice when I log in?
The appearance of this notice usually is a result of using the wrong login method. For example, you registered using your email but used the Google login system, or vice-versa. Please check your login method. Alternatively, use other login methods such as the Email method.
Why did my Coins, Level, Badges and Books in Library Disappear after Login?
Please do not worry about the personal property of your account. It will not disappear. The appearance of such a situation usually has to do with you using a newly registered account. Please check your login method and attempt to login with the other methods.
Why can’t I receive the email verification code?
Please check your junk mail. If there is nothing, please send your User ID and Email address that you use to login service@webnovel.com. We will handle it as soon as possible.
How do I change passwords?
In order to ensure the safety of your account, Webnovel does not provide you with the functionality to change passwords. However, you can reset a new password. You can do so by going to the Login page->Forgot Password? To reset your password.
Why do I encounter locked chapters while reading
Most chapters are unlocked but authors and translators require to exert a great deal of effort to produce the content for you. In order to better support the translators and authors, we will lock certain portions of the works. You can support your favorite works by spending Coins or by watching advertisements (different works have different unlocking mechanisms).
Why is there missing or incorrect content displayed?
If your APP shows missing or incorrect content in a chapter, please update your APP to the newest edition. If the problem remains, please send an email to appsuggestions@webnovel.com or click on the top right corner of the reading page, ‘Report an Issue’ to provide feedback on the issue. We will resolve the problem as soon as possible.
Why am I unable to unlock the chapter after expending my Coins?
If you encounter such a problem, please send your User ID, book title, the specific chapter and the estimated time of your unlock to service@webnovel.com. We will handle it as soon as possible.
How to Read in Night Mode?
For Android/iOS users:
Library -> Reading Page -> Tap the center of the page -> In the bottom menu that appears, tap the crescent, the second icon on the left. 
For PC/Mobile Site users:
Reading Page->Click the second button on the right menu->Choose the Dark background in Display Options 
How do I read Offline?
Webnovel APP provides a one-tap function to download all unlocked chapters of a book to satisfy your desire to read offline.
You can do so by the following 3 methods:
- In the reading page, tap the center of your screen to produce the menu. Tap the Download button on the top right corner.
- In the library, press the three vertical dots at the bottom right corner,, and you will be able to download the book from the menu that pops up.
- In the library, long press a book, and you will be able to download plenty of books.
Why do my Coins decrease unexpectedly despite not using them?
Coins are the official digital currency of Webnovel and there are three types.
- Coins. These are bought Coins that never expire.
- Bonus Coin (1st type). These types of Bonus Coins come along as a free gift whenever you purchase Coins. They have a 30 day expiry date.
- Bonus Coins (2nd type). A Coin Bonus is gained through various missions and events (e.g. Top up, Membership purchase).
Why didn’t I Receive Coins after my Purchase?
Under normal circumstances, Coins will be credited immediately to your account after the order is completed. If you do not receive the Coins 1 hours after your purchase, please send your User ID, User Name, Time of Payment, GooglePlay/AppStore/PayPal invoice to service@webnovel.com, we'll check it for you. We will inform you of the investigation result ASAP by email.
Why didn’t I Receive Bonus Coins after Inviting Friends?
First, check your Inbox->Notifications. Click claim in the notice. Please do it promptly because the notice will expire after 30 days, preventing you from claiming the rewards.
If you did not receive your reward, the reason might be because your friend did not log in with a new device or a new ID. Both a new ID as well as a new device are necessary for the system to determine if your invitation was successful.
If you did not make any mistakes in the process, please send both you and your friend’s User ID and User Name to service@webnovel.com. We will tend to it as soon as possible.
How do I write a novel on Webnovel?
It's simple. Click 'Create' on the top navigation bar to enter the writing page. You can then begin your writing, sharing your fantastic world to readers all across the globe.
For further information, please check Webnovel Content Creation Functionality
Why can’t I save chapters?
Please change your browser or clear your browser’s cache before trying again. We suggest using the Chrome browser.
How can my work be rewarded with a frontpage recommendation?
First, you need a certain number of words and ensure consistent release rates and quality to win a chance at getting a frontpage recommendation.
How do I win a contract with Webnovel?
First, you need a certain number of words and ensure consistent release rates and quality. If you have more than 50,000 words and met the aforementioned criteria, you can send an email to writershelper@webnovel.com to request to sign a contract. Also, a Webnovel Editor might also take the initiative to contact you through your email to negotiate a contract.
How are Power Rankings ranked in the event of a tie?
In order to encourage new books, the books will be ranked according to the first publication of the book from newest to oldest in the event of a tie.
What time zone is the ranking decided?
It’s based on Beijing Time (UTC+8)
How can I find the work I published?
After posting the novel, it will appear on Webnovel. You can search for it through the search bar.
What are Power Stones and how do I obtain Power Stones?
Giving Power Stones (PS) to a book is a way to recommend books to other readers and support the creators. According to the number of PS received for a work, all works are ranked according to the Power Ranking. That way, more readers will be exposed to it. At the same time, the authors can receive bonuses from Webnovel.
You will get a fixed amount of Power Stones daily at 0:00 (UTC+8) based on your user level. Different levels get different number of Power Stones daily. The higher the level, the more the PS. You can raise your level through various actions. You can see experience breakdown here.
What are Energy Stones and how do I obtain Energy Stones?
Energy Stones (ES) can be given to books in the What's Next Section. The book that receives the highest cumulative Energy Stones for the week will be published the following Monday. You will get a fixed number of Energy Stones daily at 0:00 (UTC+8) based on your user level. Different levels receive different numbers of ES a day. The higher the level, the more the ES. You can raise your level through various actions. You can see the experience breakdown here.
Why my account is banned from voting?
To make everything is fair, one person can only use one account to participate in the stone-giving process. Webnovel will process and analyze the data for the top books by using both programs and analysts. If the prohibited behavior occurs, the votes will be reduced accordingly, and the accounts will be banned.