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What are the common Northwestern Mutual horror stories about customer service?

2024-11-14 17:25
2024-11-14 19:19

Another one is the pushy sales tactics. Agents seem more interested in making a sale than actually understanding the customer's needs. For instance, they might pressure a young couple into buying a large life insurance policy that they can't really afford. The couple may later struggle to pay the premiums and face the risk of losing the policy. This is a real horror story for those who are just starting out in life and trying to manage their finances.

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A common horror story is unresponsive customer service. Customers call with urgent questions about their policies, but they are put on hold for a long time or transferred multiple times without getting a proper answer.

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