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What are some call center job horror stories?

2024-11-07 18:45
2024-11-07 21:17

One horror story is dealing with extremely rude customers. I once had a customer who just screamed at me non - stop for a minor issue. They wouldn't let me speak and just kept hurling insults. Another is the long working hours. Sometimes we had to stay overtime without proper notice just to finish handling a large volume of calls. And also, the strict monitoring. Every call is recorded and analyzed, and if you make a small mistake in what you say, you could get in trouble.

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Well, there was this time when the call center system crashed. We were all in a panic because we couldn't access customer information or transfer calls properly. Customers were getting angry as we couldn't provide them with the usual service. Also, some managers in call centers can be really tough. They set almost impossible targets for call handling times, which made it really stressful for us agents. It felt like we were being pushed to the limit all the time.

A common horror story is the lack of proper training. I started working at a call center where they gave me just a couple of days of basic training and then threw me into handling complex customer issues. I often didn't know how to solve problems, which led to a lot of unhappy customers. Moreover, the office environment can be bad. It was noisy and cramped, with not enough space between desks, which made it hard to concentrate on calls.

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