First Time Call Center Jobs: Share Your Stories

For me, it was when I managed to upsell a product to a customer during my first week. I was so proud of myself.

I visited a call center in India once. It was really noisy with all the agents talking at the same time. But everyone seemed so focused on their work. I was impressed by how quickly they could answer the calls and start helping the customers.

One funny story is about a Pinoy call center agent who had a customer from a very cold place. The customer was complaining about the cold affecting their equipment. The agent, used to the Philippine heat, said, 'Ma'am, just take it outside for a while to warm it up.' The customer was shocked and then burst out laughing, realizing the agent didn't fully understand the situation.

My first time speaking in public was nerve - wracking. I was shaking and my voice was trembling. But as I continued, I got more confident. I realized that the audience was actually interested in what I had to say, and that boosted my self - esteem. Since then, I've become more comfortable with public speaking.

My first time skiing was a complete disaster at the start. I kept falling and couldn't get the hang of it. But my instructor was very patient. After a few hours of practice, I was able to ski a short distance without falling. It was a really challenging yet rewarding first time experience.

Once, a customer called the call center asking if we could teach his parrot to talk. He thought since we could solve so many problems, this should be easy for us. Another time, a customer called because she thought her microwave was haunted as it made strange noises even when not in use. She asked the customer service agent if there was a 'ghost - buster' service we could recommend.

A customer called the call center saying his alarm clock wasn't working. The agent asked if he had set it correctly. The customer replied, 'I set it for yesterday, but it still didn't go off today!'

One scary call center story I heard was about a late - night call. The agent received a call from a person who was whispering in a very strange voice. The agent could hear some eerie background noises like creaking doors. As the call went on, the caller just kept repeating some incomprehensible words. It really spooked the agent out.

There was a call where a customer was very angry because his order didn't arrive. The call center agent found out that the customer had given the wrong address. When the agent told the customer, the customer started laughing and said he was so mad he didn't even think about that. It ended up being a really light - hearted moment.

There was this really funny call center story where a customer called because he thought his laptop had a virus. He described the symptoms in the most hilarious way. He said that every time he opened a file, it was like the laptop was doing a 'crazy dance'. The call center rep knew right away it was just a software glitch and was able to fix it quickly while sharing a laugh with the customer about the 'laptop dance'.