Share Your Dealership Service Horror Stories

I had a nightmare experience at a dealership. They had advertised a great deal on a new model. When I got there, they added all sorts of hidden fees. The price went up by thousands. And the salesperson was really pushy, trying to get me to sign the papers right away without explaining all the costs clearly. It was a total rip - off.

Well, once I went to an auto dealership to buy a used car. They promised it was in great condition. But after I bought it, the engine started making strange noises just a week later. Turns out they had hidden some major issues and didn't disclose them.

Once I went for a test drive at a dealership. The car smelled like cigarettes really bad even though it was supposed to be a non - smoking vehicle. It was so disgusting that I couldn't focus on the driving experience at all.

A common one is being overcharged. Dealerships sometimes charge exorbitant prices for simple parts and labor. For example, a friend was charged three times more for a brake pad replacement compared to what an independent mechanic would charge.

One time I went to a restaurant and found a hair in my soup. It was so disgusting. I immediately called the waiter, but they just offered to replace the soup without any real apology. It really put me off the whole dining experience.

I called a clothing brand's customer service because I received a damaged item. The person on the phone took my details and promised to send a replacement. But weeks passed, and I heard nothing. When I called again, they said there was no record of my previous call. It made me so angry as I wasted a lot of time waiting.

I once had a problem with my phone bill. I called the customer service. The agent put me on hold for almost an hour, and when they finally came back, they transferred me to the wrong department. It took another 30 minutes to get to the right person. And that person was rude and didn't really solve my problem.

The most common horror story could be related to the lack of transparency. Dealerships may not disclose all the information about the vehicle's history, such as if it has been in an accident before. Or they might not be clear about the full cost of ownership, including things like maintenance fees and potential future repairs. This lack of transparency can really put the customer at a disadvantage and make them feel cheated when they later discover these hidden aspects.

One horror story was when I ordered a new laptop online. It arrived damaged. When I called customer service, they put me on hold for over an hour. Then they transferred me three times and finally told me I had to ship it back at my own cost, even though it was their fault for sending a damaged item.

One horror story is about a waitress. She had a table of very rude customers. They complained about everything - the food, the speed of service, even though she was doing her best. They made her run back and forth constantly, and in the end, they left a really small tip even though she worked so hard for them.