Precious_Edmund_8901

A strength is his inclusion of specifics about the strength growth and the beatsmen. Most authors do not include hard operating numbers and advice in a narrative book. He does and it is extremely useful information. . I found those details are comparable in less words to books I have read devoted entirely to running the business. He nails it on the head when talking about going the extra mile for your guests. His philosophy and stories reminded me of Nordstrom’s commitment to unexpected service, even when it is not even related to the core business. Summary: Worth the read.