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Can you share some Hyatt Ziva Cancun horror stories?

2024-12-04 03:07
2024-12-04 03:25

Sure. There was a case where a family checked into Hyatt Ziva Cancun and found their room smelled really bad, like mold or something. They asked to be moved to another room, but the hotel was slow to accommodate them. Also, some guests said that during their stay, there were insects in their rooms. It was quite disgusting for them. Additionally, the noise level at night was unbearable for some, with parties going on near the rooms and the hotel not doing enough to control it.

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One horror story I heard was about the poor room service. Guests were left waiting for hours for their food, and when it finally arrived, it was cold and not what they ordered. Another story involved unclean pool areas. There were reports of debris floating in the pool, which was really unhygienic. And some guests complained about the unresponsive front desk staff. They had issues with their rooms like faulty air - conditioning but the front desk took a long time to address the problems.

Well, I've heard of a horror story where a couple had their reservation messed up at Hyatt Ziva Cancun. They had booked a specific type of room with a sea view months in advance, but when they arrived, the hotel said there was no such room available for them. Instead, they were given a room on a lower floor with a view of a construction site. To make matters worse, the hotel staff was not very apologetic about the whole situation and seemed rather indifferent to their disappointment.

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